This policy explains what personal data Strain Relief for Parents collects, why we collect it, how we store it, and what your rights are. We will never sell your data or use it for any purpose beyond what is described here.
Strain Relief for Parents is a parent coaching service operated by Joe Ogborn, based in Cambridgeshire, United Kingdom.
For the purposes of data protection law, Lex Ogborn is the data controller responsible for your personal data.
We process all personal data in accordance with UK GDPR and the Data Protection Act 2018.
If you have any questions about this policy or how your data is handled, please contact us at lex@strainreliefforparents.com.
We collect personal data in the following circumstances:
| Context | Data collected |
|---|---|
| Coaching services | Your name, email address, and phone number, plus session notes, intake form responses, and coaching content created during our work together |
| Payment | Transaction details to process payment. Card details are handled by Stripe and never stored by us |
| Webinar sign-up | Your first name, last name, and email address, plus your chosen session |
| Newsletter sign-up | Your first name and email address |
| Contact form | Your name, email address, and the contents of your message |
| Discovery call booking | Your name and email address, collected via TidyCal |
| Website usage | Anonymous usage data to help us understand how people use our site (see Section 8, Cookies) |
We do not collect sensitive personal data from children, and our services are intended for adults (parents and caregivers) only.
We use your personal data for the following purposes:
| Purpose | Detail |
|---|---|
| Coaching services | To deliver effective coaching, track your progress, and communicate with you throughout the programme |
| Payment processing | To fulfil our contractual obligations to you |
| Webinar registration | To send you your Zoho Webinar joining link, session reminders, and any relevant follow-up information |
| Newsletter | To send you The Steadier Home Newsletter, our weekly email for parents (only where you have explicitly opted in) |
| Contact enquiries | To respond to your message |
| Booking | To confirm and manage your discovery call appointment |
We will never use your data for purposes other than those listed above, and we will never sell your data to third parties.
Under UK GDPR, we rely on the following lawful bases:
| Lawful basis | Applies to |
|---|---|
| Contract | Delivering coaching services and processing payment |
| Consent | Newsletter sign-ups and intake form responses, where you have explicitly opted in |
| Legitimate interests | Webinar communications, contact form responses, and website analytics |
Your data is stored and processed using the following third-party services, all of which are reputable and GDPR-compliant:
| Service | Purpose |
|---|---|
| Airtable | Contact details and pipeline records (US-based; EU Standard Contractual Clauses apply) |
| Kit (formerly ConvertKit) | Email marketing and newsletter management (US-based; EU SCCs apply). Kit Privacy Policy |
| Zoho Webinar | Webinar delivery. Zoho Privacy Policy |
| Zoom | Coaching and discovery call meetings. Zoom Privacy Policy |
| Google Drive | Session notes and documents (EU data centre where possible) |
| Stripe | Payment processing (PCI DSS certified; we do not store card data). Stripe Privacy Policy |
| TidyCal | Appointment booking. TidyCal Privacy Policy |
| Netlify | Website hosting and contact form processing. Netlify Privacy Policy |
| Make | Automation platform connecting our services. Make Privacy Policy |
These providers act as data processors on our behalf under appropriate data processing agreements.
| Data type | Retention period |
|---|---|
| Coaching clients | 6 years following the end of the coaching relationship, for tax and legal purposes, then securely deleted |
| Newsletter subscribers | Until you unsubscribe, after which your data is deleted from our mailing list within 30 days |
| Webinar registrants | Up to 12 months following the event |
| Contact form enquiries | Up to 24 months, in case of follow-up correspondence |
We do not sell your personal data. We do not share it with third parties for marketing purposes.
We share data only with the service providers listed in Section 5, and only to the extent necessary to deliver our services. We may disclose data if required by law, or where there is a serious and credible risk of harm to you or others.
This website does not use tracking or advertising cookies. We use only essential session storage to remember dismissed banners during your visit. No personal data is stored in cookies. You can disable cookies in your browser settings at any time.
Under UK GDPR, you have the following rights regarding your personal data:
| Right | What it means |
|---|---|
| Right to access | You can request a copy of the data we hold about you |
| Right to rectification | You can ask us to correct inaccurate or incomplete data |
| Right to erasure | You can ask us to delete your data where there is no legitimate reason to keep it |
| Right to restrict processing | You can ask us to pause processing of your data in certain circumstances |
| Right to data portability | You can request your data in a portable, machine-readable format |
| Right to withdraw consent | You can unsubscribe from the newsletter at any time using the unsubscribe link in any email |
| Right to object | You can object to processing based on legitimate interests, including direct marketing |
| Right to complain | You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113 |
To exercise any of these rights, please contact us at lex@strainreliefforparents.com. We will respond within one calendar month, in accordance with UK GDPR.
We may update this privacy policy from time to time. The current version is always available at this page. Significant changes will be notified to active clients and newsletter subscribers by email.
Questions or requests?
Contact us at lex@strainreliefforparents.com and we'll get back to you as soon as we're able.
Last updated: June 2026 · Strain Relief for Parents · Joe Ogborn