Terms & Conditions

1. About us

These terms apply to services provided by Joe Ogborn, trading as Strain Relief for Parents, based in Cambridgeshire, UK.

Email: joe@strainreliefforparents.com
Website: strainreliefforparents.com

2. Our services

We offer the following coaching services:

All sessions are delivered online via Zoom unless otherwise agreed in writing.

3. Booking and payment

A booking is confirmed only once full payment has been received. We accept payment by card (via Stripe) and bank transfer (BACS). Payment details are provided at the point of purchase.

For the Coaching Programme and Coaching Intensive, a separate client agreement will be sent for signature prior to the first session.

For the Coaching Bootcamp, payment confirms your place and your acceptance of these terms.

4. Cancellation and rescheduling

Coaching Programme & Coaching Intensive — individual sessions:

• More than 48 hours' notice: session may be rescheduled at no charge
• Less than 48 hours' notice: session is forfeited unless exceptional circumstances apply, at our discretion

Coaching Intensive — full day:

• More than 7 days' notice: full refund or free reschedule
• 3–7 days' notice: 50% refund or one free reschedule
• Less than 3 days' notice: no refund; reschedule at our discretion

Coaching Bootcamp:

• More than 14 days before start: full refund
• 7–14 days before start: 50% refund
• Less than 7 days before start: no refund

If we need to cancel a session or programme, you will receive a full refund or the option to reschedule at no cost.

5. Refund policy

Coaching Programme: If you withdraw before the programme begins with 48 hours' notice or more, a full refund will be issued within 5 working days. If you withdraw after the programme has begun, a refund will be calculated on a pro-rata basis for unused sessions, less a £150 administration fee. No refund is available after session 6. Withdrawals with less than 48 hours' notice before the first session are not eligible for a refund unless exceptional circumstances apply, at our discretion.

Coaching Intensive: Refunds are governed by the cancellation terms in Section 4 above.

Coaching Bootcamp: Refunds are governed by the cancellation terms in Section 4 above.

6. Nature of coaching

If you are experiencing mental health difficulties, please seek support from a qualified clinical professional. We are happy to discuss whether coaching is appropriate for your circumstances before you book.

7. Confidentiality

Everything you share in coaching sessions is kept strictly confidential. We will not disclose your information to any third party without your explicit consent, except where required by law or where there is a serious risk of harm to you or others.

For group programmes (Coaching Bootcamp), participants agree to keep the personal stories and experiences shared by other group members confidential.

8. Data protection

We hold your contact details and session information for the purpose of delivering our services, in accordance with UK GDPR. Your data is not shared with third parties or used for marketing purposes without your consent.

You may request access to, correction of, or deletion of your personal data at any time by emailing lex@strainreliefforparents.com.

Our full Privacy Policy is available at strainreliefforparents.com/privacy.

9. Limitation of liability

Our total liability to you under these terms is limited to the total fees paid by you for the relevant service. We are not liable for any indirect, consequential, or special losses arising from your use of our services.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded by law.

10. Intellectual property

All materials, frameworks, tools, and content provided as part of our coaching services remain the intellectual property of Strain Relief for Parents. You may use these for your own personal development but may not reproduce, share, or commercialise them without our written permission.

11. Changes to these terms

We may update these terms from time to time. The version in force at the time of your purchase applies to that purchase. The current version is always available at this page.

12. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.